FAQ:
1. What is your warranty policy for electrical components?
We offer a 12-month warranty on all electrical safety system parts, including RC6-9 master controllers, load moment indicators (LMI), wind speed sensors, displays, and camera systems. The warranty covers manufacturing defects and ensures compliance with OEM performance standards. Exclusions include improper installation, unauthorized modifications, or damage from extreme environments.
2. Do you provide after-sales repair services?
Yes. Our services include:
On-site technical support: Engineers can assist with installation, calibration, or troubleshooting for FUWA cranes, SANY drilling rigs, XCMG, and ZOOMLION equipment.
Remote diagnostics: Share error codes or system behaviors via email/WhatsApp for instant guidance.
Repair or replacement: Faulty parts can be returned for repair (turnaround: 5–10 business days).
3. What is the minimum order quantity (MOQ)?
Standard electrical parts (e.g., sensors, solenoid coils): MOQ 1 unit.
Customized systems (e.g., camera monitoring kits, LMI displays): MOQ 1 unit.
Contact us for bulk order discounts or flexible terms.
4. How long does shipping take?
Standard shipping: 7–15 days globally (DHL/FedEx/TNT).
Express delivery: 3–5 days (additional cost applies).
Custom orders: Production + shipping within 3–4 weeks (post-design confirmation).
5. How do I confirm compatibility for my crane or drilling rig?
To ensure the correct RC6-9 controller, load cell, or sensor model for your equipment:
Provide your machinery’s brand, model, and serial number.
Share photos or specifications of the existing component.
Our engineers will verify compatibility or propose upgraded solutions.
6. Can you customize electrical systems for older machinery?
Yes. We specialize in retrofitting legacy systems with modern components, such as:
Upgraded displays with real-time data interfaces.
Revised wind speed sensors for harsh environments.
Camera monitoring kits for enhanced safety compliance.
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